Hawaiian Airlines is renowned for its exceptional service and stunning routes to and from the beautiful Hawaiian Islands. However, like most airlines, their cancellation policies can be a bit complicated when it comes to award bookings. Understanding the Hawaiian Airlines cancellation policy for award tickets can save you time, money, and frustration should you need to modify or cancel your plans. In this guide, we’ll break down the Hawaiian Airlines cancellation policy specifically for award bookings and explain how to navigate the process effectively.
What is an Award Booking on Hawaiian Airlines?
An award booking refers to a flight reservation made using frequent flyer miles (also known as Hawaiian Miles for Hawaiian Airlines) instead of paying with cash. Award tickets often come with more flexibility in terms of costs but may have different cancellation and change policies compared to standard fare bookings. When it comes to Hawaiian Airlines cancellation policy for award bookings, the rules are distinct and require a clear understanding to avoid unexpected fees.
Hawaiian Airlines Cancellation Policy for Award Bookings
Hawaiian Airlines offers flexibility for award ticket cancellations, but there are some important details to be aware of. Here’s what you should know about their cancellation policy for these types of bookings:
- Refundable Award Tickets: Hawaiian Airlines offers refundable and non-refundable award tickets. Refundable tickets are more expensive but offer more flexibility, including free cancellations. If you have a refundable award ticket, you can cancel it at any time before your flight and receive the miles back into your Hawaiian Miles account. This also applies if you decide to change your flight for a different date.
- Non-Refundable Award Tickets: For non-refundable award tickets, Hawaiian Airlines follows a stricter policy. You can still cancel your flight, but the miles you used for the booking may not be refunded. Instead, the airline typically provides a travel credit that can be used towards future flights, but the miles will not be returned to your account. However, in some cases, you may be able to change your flight for a fee, depending on availability and timing.
- Cancellation Fees: If you need to cancel a non-refundable award ticket, Hawaiian Airlines applies a cancellation fee. Typically, the cancellation fee is $25 per passenger, but this amount can vary depending on the fare class and the terms of your specific booking. For example, if you cancel a flight and receive a travel credit instead of a refund, the airline may deduct a fee from the credit amount.
- Refund Process: If you have a refundable award ticket and choose to cancel, Hawaiian Airlines will process the refund and return the miles to your Hawaiian Miles account. Refunds are typically processed within 7 to 10 business days, but this can vary depending on the volume of requests.
- Timing of Cancellations: To maximize the value of your award ticket, it’s important to know the timing requirements. Hawaiian Airlines recommends canceling your award ticket as early as possible to ensure you get the most flexibility. For non-refundable tickets, cancellations made at least 24 hours before departure are typically processed with minimal fees. If you cancel less than 24 hours before the scheduled departure, you may face additional charges, and your chances of receiving a travel credit may decrease.
- Rebooking Options: If your plans change and you need to rebook your flight, Hawaiian Airlines offers the option to modify your award ticket. When you change your flight, the miles used for the original booking are applied to the new reservation, and any fare differences will be charged. Depending on your situation, you may be able to avoid cancellation fees by choosing to modify rather than cancel your flight entirely.
- Special Circumstances: In certain situations, such as medical emergencies or severe weather conditions, Hawaiian Airlines may waive cancellation fees for award bookings. If your flight is canceled by the airline, you’re entitled to a full refund, including your miles. Similarly, if your plans change due to reasons beyond your control, such as personal emergencies, it’s advisable to contact Hawaiian Airlines directly to see if they can offer any flexibility with the cancellation fees or provide an exception.
How Tours N Travel Pro Can Help?
Understanding the intricacies of the Hawaiian Airlines cancellation policy can be overwhelming, especially when dealing with award bookings. For travelers who prefer peace of mind and guidance throughout the process, Tours N Travel Pro is an excellent resource. Whether you need to cancel, rebook, or inquire about a refund, Tours N Travel Pro can help streamline the process and ensure you’re getting the best value for your miles. The team can assist with contacting Hawaiian Airlines, navigating the cancellation fees, and offering advice on how to manage changes with minimal hassle.
Key Takeaways
Navigating the Hawaiian Airlines cancellation policy for award bookings is crucial for getting the best possible outcome when plans change. Refundable award tickets offer the greatest flexibility and can be canceled without penalty, while non-refundable tickets come with cancellation fees and may not result in miles being returned. For non-refundable tickets, you’ll receive a travel credit instead of a full refund. Always remember to cancel your tickets as soon as possible to minimize fees and maximize your chances of a travel credit.
Lastly, using the expertise of services like Tours N Travel Pro can make managing your Hawaiian Airlines award bookings even easier, ensuring you avoid costly mistakes and get the most out of your Hawaiian Miles. Whether you need to cancel, rebook, or simply ask for advice, they can help simplify your journey.
Also Read: Understanding Emirates Cancellation Policy: A Complete Guide